Frequently asked questions
What do I need to rent a laptop? +
A government ID for KYC verification, a delivery address, and a payment method. First-time KYC approval usually takes under a day.
How much is the security deposit? +
It varies by laptop and is shown on each laptop's page before you book. It's fully refundable, minus any damage or late fees found at return.
Can I extend my rental? +
Yes, any time before it ends, from your dashboard. The extra days are charged at your plan's daily rate.
What happens if I return it late? +
You'll get reminders before and after your end date. A late fee applies, and continued non-payment can lead to the account being restricted — full terms are in your rental agreement.
What if the laptop is damaged when it arrives? +
Check it against the dispatch photos and contact us immediately — we'll replace it or make it right before your rental period counts against you.
Is Windows set up and ready to use? +
Yes — every laptop ships with Windows already installed and a fresh local account ready for you to sign in and use.
Can't find your answer? Contact us.